✦ Home care in Stockton-on-Tees & BillinghamHome care · Stockton-on-Tees Care that truly
feels like home

Not yet — and we won't pretend otherwise. Our application to provide the regulated activity of Personal Care is with the CQC now. Until it is granted we will not deliver personal care. We will publish our registration number and a link to our CQC profile on this page the day we receive them. In the meantime we are taking enquiries, carrying out free assessments and planning care packages so we are ready to start.

As soon as our CQC registration is granted. We can't give a date until the CQC confirms it, so we would rather be honest than guess. If you get in touch now, we will complete your free assessment, agree a care plan and a price, and keep you updated — you will be the first to know when we can begin. If your relative needs care in the next few days, please don't wait for us: contact Stockton-on-Tees Borough Council's adult social care team or, for a health concern, NHS 111.

It depends on how much support is needed, how often, and whether visits need one carer or two. Rather than guess, we give you a clear written price after your free home assessment, with no hidden extras. Live-in care and specialist packages are priced individually in the same way.

Yes. We match each client with a small, familiar team rather than whoever happens to be free. The same faces, the same routine, the same way of doing things — it is safer, and it is kinder. If one of the team is away, cover comes from within that small group, and we will tell you in advance.

Our manager visits at a time that suits you, with your relative present wherever possible. We talk through daily routines, what has become harder, any health conditions and medication, how they like things done and what matters to them. We also look at anything in the home that affects safe care, such as moving and handling. You receive a written care plan and a clear price. There is no charge and no obligation.

We are starting in Stockton-on-Tees — Billingham, Norton, Fairfield, Hartburn, Elm Tree, Thornaby and Ingleby Barwick — and we build our rotas in local zones so carers are not racing across town between visits. If you are elsewhere in the borough, ask. We will tell you honestly whether we can reach you reliably; we would rather say no than let you down.

Often, yes. Stockton-on-Tees Borough Council can carry out a free care needs assessment and, depending on savings and income, may fund some or all of the care — including through a direct payment you can spend with a provider of your choice. Attendance Allowance is a benefit for people over State Pension age who need help with personal care, and it is not means-tested. Where someone has significant health needs, NHS Continuing Healthcare may apply. We are happy to point you in the right direction.

Every visit is logged through our care app with GPS clock-in, so we know in real time if a visit is running late — you don't have to be the one to notice. Our rotas keep travel between visits to around 15 minutes, and once care begins our on-call line runs 24 hours a day for clients, families and carers. If something goes wrong, we will tell you, put it right and record it. A missed visit is never left until morning.